PRIVACY POLICY
1. Introduction
Köniva, Inc. ("Köniva," "Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this policy. This Privacy Policy describes the types of information we may collect or that you may provide when you purchase, download, install, register with, access, or use our mobile application (the "App") or when you visit our website at https://www.koniva.com/ (the "Website"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect in the App, on the Website, and in email, text, and other electronic communications sent through or in connection with the App and the Website. By downloading, registering with, or using the App, or accessing the Website, you agree to this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy).
2. Individuals Under the Age of 21
The App and Website are not intended for individuals under 21 years of age, and we do not knowingly collect personal information from individuals under 21. If we learn we have collected such information, we will delete it.
3. Information We Collect and How We Collect It
We collect information from and about users of our App and Website:
- Directly from you when you provide it to us.
- Automatically when you use the App or navigate the Website (including usage details, IP address, cookies, web beacons, and other tracking technologies).
- From third parties, for example, our business partners.
3.1 Information You Provide to Us
- Information provided via forms on the App or Website (e.g., when registering, subscribing, posting material, or requesting services), such as name, postal address, email address, and telephone number ("personal information").
- Records and copies of your correspondence (including email addresses), if you contact us.
- Details of transactions carried out through the App or Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order.
- Information you provide for publication or display ("User Contributions") on public areas of the App or Website or on websites you access through them. User Contributions are posted and transmitted to others at your own risk; we cannot control the actions of third parties who may view or copy them.
3.2 Communications and Text Messages
By using the Services, you consent to receive communications from us electronically, such as emails, texts, mobile push notices, or in-app messages. Your voluntary provision of your mobile number represents your consent that we may contact you by telephone, SMS, or MMS (including via automated technology) for transactional, operational, or informational purposes. You may unsubscribe from text messages at any time by replying "STOP." Message and data rates may apply. If you change or deactivate your phone number, you must promptly update your account information.
3.3 Automatic Information Collection and Tracking
- Usage Details: traffic data, logs, and the resources you access and use.
- Device Information: device identifiers, IP address, operating system, browser type, mobile network information, and device phone number.
- Stored Information and Files: with your permission, the App or Website may access metadata and other information associated with files stored on your device (e.g., photographs, audio/video clips, contacts, and address book information) to provide features you request. You can disable access in your device settings.
- Behavioral Tracking: we may collect information about your activities over time and across third-party websites, apps, and online services.
3.4 Information Collection and Tracking Technologies
- Cookies (including mobile cookies): small files placed on your browser or device. Refusing cookies may make parts of the Services unavailable.
- Web Beacons: small electronic files (clear gifs, pixel tags, single-pixel gifs) used to count users, verify system integrity, or gather statistics (e.g., email opens).
3.5 Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies and similar tracking technologies to collect and analyze information about your use of our Website and App. The information collected by Google Analytics includes:
- Your IP address (anonymized)
- Device and browser information (type, version, operating system)
- Pages visited and time spent on each page
- How you arrived at our Website (referrer information)
- Your general geographic location (city/region level)
- Your interactions with our content and features
This information helps us understand how users interact with our services, improve user experience, and optimize our Website and App performance. Google may also use this data for its own purposes, such as improving its analytics service.
How to opt out: You can opt out of Google Analytics tracking by:
- Using our cookie consent banner to decline analytics cookies
- Installing the Google Analytics Opt-out Browser Add-on
- Configuring your browser settings to block cookies
For more information about Google Analytics' data practices, please review Google's Privacy Policy and How Google uses data when you use our partners' sites or apps.
3.6 Cookie Consent and Management
When you first visit our Website, we will ask for your consent to use cookies and similar tracking technologies through a consent banner. You can:
- Accept All: Allow all cookies, including analytics and advertising cookies
- Essential Only: Allow only essential cookies needed for basic website functionality
- Reject All: Decline all non-essential cookies
You can change your cookie preferences at any time by clearing your browser data and revisiting our Website, or by contacting us at team@koniva.com.
3.7 Third-Party Information Collection
When you use the App, its content, or the Website, certain third parties may collect information about you or your device. These third parties may include advertisers, ad networks and ad servers, analytics providers (including Google Analytics), your device manufacturer, and your mobile service provider. They may use tracking technologies to collect information about your online activities over time and across different websites, apps, and services to provide interest-based advertising or other targeted content. We do not control third parties' tracking technologies or how they may be used.
4. How We Use Your Information
- Provide you with the App and Website, their contents, and any information, products, or services you request.
- Fulfill any other purpose for which you provide information, and give you notices about your subscription (e.g., renewals, expirations).
- Carry out our obligations and enforce our rights arising from any contracts between you and us, including our Mobile Application End User License Agreement, Terms of Sale, and for billing and collection.
- Notify you of App updates and changes to products, services, or policies.
- Improve the Services and personalize your experience (e.g., preferences, faster navigation, recognition when you return).
- Contact you about our own and third parties' goods and services that may interest you, including displaying advertisements to target audiences.
5. Disclosure of Your Information
We may disclose aggregated information and information that does not identify any individual or device without restriction. We may disclose personal information that we collect or you provide:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business and who are bound by obligations to use it only for the purposes disclosed.
- To a buyer or other successor in connection with a merger, divestiture, restructuring, reorganization, dissolution, or sale/transfer of some or all of Köniva's assets.
- To third parties to market their products or services to you if you have not opted out of these disclosures.
- To fulfill the purpose for which you provide it, and for any other purpose disclosed at collection.
- With your consent.
- To comply with law or legal process, or to enforce our rights, protect our property or safety, or that of our customers or others.
6. Your Choices
- Tracking Technologies: set your browser to refuse some/all cookies or alert you when cookies are sent. Disabling cookies may break parts of the Services.
- Promotion by Köniva: to opt out of our promotional emails, email team@koniva.com.
- Targeted Advertising by Köniva: to opt out of our use of your information for targeted advertising, email team@koniva.com.
- Disclosure for Third-Party Advertising/Marketing: to opt out of our sharing your personal information with unaffiliated third parties for advertising/marketing, email team@koniva.com.
- Third parties may offer their own opt-outs; you can opt out of targeted ads from members of the Network Advertising Initiative (NAI) via the NAI website.
7. Accessing and Correcting Your Information
You can review and change your personal information by logging into the App or visiting your account profile page on the Website. You may also email team@koniva.com to request access to, correct, or delete personal information that you have provided. We may not accommodate a change if it would violate law or cause the information to be incorrect. Deleting User Contributions may not remove copies that remain in cached/archived pages or copies stored by other users.
8. Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To exercise state-specific rights, contact team@koniva.com.
9. Data Security
We implement measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you: if you have a password for certain parts of the Services, keep it confidential. Unfortunately, transmission of information via the internet and mobile platforms is not completely secure. We cannot guarantee the security of personal information transmitted through the App or Website. Any transmission is at your own risk.
10. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to how we treat users' personal information, we will post the updated policy on this page and may also notify you by email and/or text message using the contact information in your account. The date of last revision is shown at the top of the page. You are responsible for ensuring we have an up-to-date, deliverable email address and phone number for you and for periodically reviewing this policy.
11. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at team@koniva.com.